In this new position, Knowles will implement Graph Tech’s new dealer and distributor programs which will enhance customer service and improve product knowledge in the dealers” front lines. Knowles will work with Graph Tech’s dealers and distributors around the world drawing on his exceptional customer service experience.
As Lead Designer and Product Engineer, Mark Vidal will lead Graph Tech’s ongoing research and development efforts to enhance current products as well as develop new technologies and products to help inspire and improve the guitar playing experience. Vidal has more than 14 years of experience combined in industrial design, product development, architecture, prototyping, retail consulting, business development and marketing.
“Lee’s dedication to service and Mark’s focus on product innovation and quality will serve every one of our customer segments, from the independent music industry retailer, to the retail chains, to the guitar manufacturer,” says Graph Tech founder and President Dave Dunwoodie.
About Graph Tech Guitar Labs
Founded in 1983 by President Dave Dunwoodie, Graph Tech Guitar Labs manufactures more guitar nuts and saddles than any other company in the world. Focused on innovations to improve guitar tone and vibration for optimal performance, Graph Tech is the maker of TUSQ® man-made ivory, String Saver™ saddles, FerraGlide® string-saving steel saddle systems, Trem-Nut self-lubricating nuts and GHOST® modular pickup systems. The world’s leading retailers, luthiers, and guitar manufacturers choose Graph Tech products, including Taylor Guitars, Martin Guitars, Breedlove, Larrivee, Ovation, Carvin, Fender Custom Shop, Fernanades, Gisbon, Godin, Ibanez, Peavey, Samick, Schecter, Tacoma and Yamaha custom shop.