Chris Nighman joined Audio-Technica in 1998, spending years as Lead Inspector in the Quality Assurance Department, and has continually sought to expand his knowledge and insight into the audio industry. Nighman brings direct consumer experience to his new Specialist position in A-T’s Audio Solutions Department, as both a musician and project studio owner. He is a member of the American Society for Quality (ASQ) and Synergetic Audio Concepts (Syn-Aud-Con). Nighman will now be focused on fulfilling the informational needs of Audio-Technica’s customers, accurately fielding questions about A-T’s full range of products and applications.
The Audio Solutions Department acts as the first point of contact for A-T’s staff, reps, dealers and end users seeking clear technical or product advice and application assistance. Since the department’s inception, customers have expressed appreciation for this easy way to reach a support team; more than 95 percent of incoming queries are answered directly by Audio Solutions Specialists. In addition to phone consultations, the department offers online technical support, gathers feedback from the field to identify emerging trends and business opportunities, and assists in product design, development and sales.
Rick Joyner commented, “Chris has been a greatly productive member of the Audio-Technica family for years, and is a most welcome addition to our Audio Solutions Department. He has a distinct knack for assessing customer needs and responding with the appropriate solution. His communicative and technical skills will allow us to take our charge even further, maintaining strong connections with the audio community and building our evaluative and educational capabilities.”